Support Resources

Customer Strategies

A free resource, courtesy of BOLD

With this download, you'll receive:

Template: Crisis FAQ for Customers

Frequently Asked Questions resources offer an opportunity to get key information into customers’ hands. But they’re only as good as the information included in them. Use this easy template to create an effective FAQ that meets customer needs.

Template: Customer Service Escalation Plan

Customer service is critical to effective crisis management. To help with that, we’ve created a customer service escalation plan template that can guide your team through the correct response to customer questions, concerns and complaints.

Social Media Crisis Checklist

Social media platforms provide an opportunity for your organization to communicate with your audience in real-time. Use this checklist to ensure your team is properly equipped to respond rapidly and effectively, while maintaining your brand’s reputation.

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