A free resource, courtesy of BOLD
With this download, you'll receive:
Template: Crisis FAQ for Customers
Frequently Asked Questions resources offer an opportunity to get key information into customers’ hands. But they’re only as good as the information included in them. Use this easy template to create an effective FAQ that meets customer needs.
Template: Customer Service Escalation Plan
Customer service is critical to effective crisis management. To help with that, we’ve created a customer service escalation plan template that can guide your team through the correct response to customer questions, concerns and complaints.
Social Media Crisis Checklist
Social media platforms provide an opportunity for your organization to communicate with your audience in real-time. Use this checklist to ensure your team is properly equipped to respond rapidly and effectively, while maintaining your brand’s reputation.